The delivery time depends on your location and the shipping method you select during checkout.

We aim to process and ship orders within 2 working days, and standard delivery times within 2-5 days with Evri for domestic orders.

For international orders, delivery times may vary. You can track your order using the tracking information provided.

We’re a small family business and may not be able to deliver products as quickly as large firms and we really appreciate our customers understanding. We’re constantly looking to improve our delivery time.

We offer free UK shipping to orders with more than 3 bottles.

For orders with 1 or 2 bottles, we charge £3.40 for Royal Mail Tracked 48 service.

We provide delivery to addresses within the UK mainland.

Regrettably, international shipping is not currently available. Our team is actively exploring options to make this possible èin the coming future.

We accept a variety of payment methods to make your shopping experience convenient and secure. These include major credit and debit cards, such as Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay. Rest assured that all payment transactions are securely processed to protect your financial information.

At Ellouze 1870, we want you to be completely satisfied with your purchase. We accept returns under the following conditions:

Eligibility for Returns:

• The item must have been purchased from our online store.
• The item must be unused and in its original condition.
• The item should be in its original packaging.
• The return or exchange request must be initiated within 7 days of delivery.

Exclusions:

• Returns are only available for full-priced items. Unfortunately, returns are not available for sale items.

Return Process:

• To initiate a return, please contact our customer support team at info@ellouze1870.com or by submitting your request via our contact form. Please provide your order number and a brief description of the reason for the return.
• A member of our support staff will respond to your request as soon as possible and provide you with instructions on how to proceed.

Return Shipping:

• The cost of return shipping is the responsibility of the customer, unless the product was faulty. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

Processing Refunds/Exchanges:

• Once we receive the returned item and verify that it meets our return policy criteria, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
• Exchanges will be processed promptly, and replacement items will be shipped to you in accordance with our standard shipping times.

Please note that we reserve the right to refuse returns that do not meet our return policy conditions. If you have any questions or need further assistance regarding the return process, please don't hesitate to contact us. We're here to ensure your satisfaction with our products and service.

We take great care in packaging our products to prevent damage during transit. However, in the rare event that your order arrives damaged, please contact our customer support team immediately with photographs of your item as well as your order details.

We will work swiftly to resolve the issue and ensure you receive a replacement or a refund, as per our return policy.

You can reach our customer support team via info@ellouze1870.com or via our contact form. We aim to get back to you within 24 hours during the weekdays.